It’s just over a year since ardhisasa, Kenya’s online land management system, was launched. As observed in earlier write-ups, this system was long overdue. Kenya currently boasts of over 11 million title deeds. This number continues to rise. In their hard form, and with manual procedures, managing such vast records is overwhelming. Therefore, every effort should be made to perfect and sustain the online system.
Stakeholder goodwill
Since inception, the ardhisasa system has enjoyed tremendous public goodwill, especially from progressive and well-meaning professionals. Obviously, a good functional online system will expedite professional work, and eliminate visits and queues in public offices. Nevertheless, the immense goodwill that came with the launch of ardhisasa has been gradually diminishing. Lawyers, surveyors, valuers, planners, real-estate agents and banks, have echoed their concerns. These have been consistent and near similar. However, while the Lands Ministry has done a perfect job in articulating the benefits and services offered through the system, it may not have been equally robust in responding to user feedback.